ACC have redesigned their Sensitive Claims services.  Now called Integrated Services for Sensitive Claims (ISSC), this Service went live on 24 November 2014.  An exciting opportunity to clients and providers to continue working closely together. 

We have a small team providing services under the new ISSC, so please scroll down to meet our multi-disciplinary team.

If you have an existing claim, have never received assistance for a sensitive claim or wish to return to counselling, please phone (07) 579 5259, or email or   

This Service is free to clients - there are no surcharges.


Gina Rickards 

  • Manages the contract
  • Assessments 
  • Short-Term Group based therapy 
  • Therapy (occasionally)  

I have been in private practice for 10 years.  I've worked with sensitive claims clients, completing both assessments and therapy, for approximately 17 years. I felt the new ISSC was an opportunity to develop a multi-disciplinary team to provide the best possible services to our clients.  When not working I enjoy travelling, food, golf (I play badly!), animals, gardening and dance.  In 2018 I walked the Camino de Santiago by myself for some time out. 

Hayley Barnes
  • Therapy 

Hi my name is Hayley Barnes and I have been a registered psychologist for over two years. My background training was in health psychology, which I am very passionate about, specifically palliative care and oncology, and since then I have spent the last two years working with chronic pain patients. I also work with individuals affected by anxiety and depression and have recently started working with those affected by or who have experienced sexual abuse/assault. I love spending my time doing walks and hiking, swimming, reading, or being at the beach with my dog. 

Jac Martin 

  • Assessments

Jacqueline graduated with a PhD (Psychology) and a Post-Graduate Diploma of Clinical Psychology from Victoria University in 2003. She is a NZ registered Clinical Psychologist and a member of the NZ College of Clinical Psychologists. Jacqueline started her career as a psychologist in Wellington and then moved to Tauranga in 2006. Since moving to Tauranga, Jacqueline has worked as a psychologist in private practice. Over the course of her career Jacqueline has developed a special interest in neuropsychology, psychological therapy (CBT & ACT), pain management, and injury rehabilitation. Outside of work, Jacqueline is a mother of two young children and enjoys horse-riding, badminton, fitness, travelling, and the outdoors.


Sue Lightfoot

  • Assessments (children and youth)
  • Thearpy (children and youth) 
  • Short-Term Group based therapy 

My photo is yet to come.

My profile is yet to come.