ACC have redesigned their Sensitive Claims services.  Now called Integrated Services for Sensitive Claims (ISSC), this Service went live on 24 November 2014.  An exciting opportunity to clients and providers to continue working closely together. 

We have a small team providing services under the new ISSC.

If you have an existing claim, have never received assistance for a sensitive claim or wish to return to counselling, please phone (07) 579 5259, or email or   

This Service is free to clients - there are no surcharges.


Gina Rickards 

  • Manages the contract
  • Assessments 
  • Therapy (occasionally)  

I have been in private practice for 20 years.  I've worked with sensitive claims clients, completing both assessments and therapy. I felt the new ISSC was an opportunity to develop a multi-disciplinary team to provide the best possible services to our clients.  When not working I enjoy travelling, food, golf (I play badly!), animals, gardening and dance.  In 2018 I walked the Camino Frances by myself for some time out.  Not being fast to learn, I walked the Camino Portuguese in 2019 with my partner!

Hayley Barnes
  • Therapy 

Hi my name is Hayley Barnes and I have been a registered psychologist for over two years. My background training was in health psychology, which I am very passionate about, specifically palliative care and oncology, and since then I have spent the last two years working with chronic pain patients. I also work with individuals affected by anxiety and depression and have recently started working with those affected by or who have experienced sexual abuse/assault. I love spending my time doing walks and hiking, swimming, reading, or being at the beach with my dog. 

Social Workers

Jo Shakes

  • Support Services

Hi my name is Jo Shakes and I have been practicing social work for over 20 years.  A significant part of my career has been helping individuals and families who have been affected by or experienced sexual abuse/assault. Currently I have my own business where I provide professional supervision and undertake contract social work for various agencies.  I love spending time with my family, reading and wakeboarding. 

Support Staff

Janet Paterson

  • Office Manager
  • Programme Administrator